Self-Pay Collector I

Women's Health Connecticut
Rocky Hill, CT (Hybrid)
Full-time
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Women's Health Connecticut is seeking a Full-time, Self-Pay Collector to join our corporate business office in Rocky Hill, CT! This is a Hybrid working arrangement and will require 2-3 days onsite.

Position: Self-Pay Collector I
Location: Women's Health Connecticut
Address: 175 Capital Blvd. Rocky Hill, CT 06067 (Hybrid)
Employment Type: Full-time, 40 hours per week
Schedule: Monday- Friday

Position Summary: The Self-Pay Collector I is responsible for following-up on self-pay account balances. Responsibilities include handling of outbound and inbound calls generated for self-pay collection balances. The Self-Pay Collector is to establish payment arrangements per payment policy protocol as well as individual divisional requests and must also update all patient demographic information as necessary. The Self-Pay Collector must always exhibit professional and courteous behavior during communication with patients, divisions and team members.

Job duties and responsibilities:

  • Serves as a representative of Women’s Health CT, displaying courtesy, tact, consideration and discretion in all interactions with other members of the Women’s Health Communities, and the public.
  • Expedite large volume of calls.
  • Attempt to collect full payment from the patient or guarantor.
  • Establish payment arrangements as per protocol and document terms in the patient account.
  • Follow up on defaulted payment plans.
  • Handles customer inquiries, disputes and complaints. Escalate to supervisor or higher management as necessary.
  • Work closely with insurance collectors to verify/clarify patient disputed balances.
  • Obtains insurance, demographic and guarantor information to update the patient account.
  • Work with external collection agencies to update and maintain accurate patient information including account balances.
  • Prepare spreadsheets of daily call log and payment plan details.
  • Always maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
  • Comply with all safety policies, practices and procedures.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Adhere to corporate compliance program guidelines.
  • Perform other job duties as assigned.

Skills and qualifications:

  • High School Diploma or GED
  • A minimum of 1 years’ experience in self-pay collections, preferably in physician billing.
  • Exhibit professional phone manner with the ability to diffuse complex situations in a calm, professional manner.
  • Candidate must demonstrate strong customer service and patient focused orientation.
  • Demonstrate computer skills as evidenced by proficiency and/or training with applicable software such as Excel, Word and Outlook as well as practice management system.
  • Excellent written and verbal communication skills
  • Ability to set priorities and work independently.
  • Knowledge of medical terminology preferred.

Physical demands:

  • Ability to remain seated for up to 8 hours per day.
  • Ability to work in fast paced environment.

Qualified candidates are encouraged to apply to learn more about all the position has to offer!

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.

Apply now for Self-Pay Collector I- Full-time- Women's Health CT- Rocky Hill, CT (Hybrid)

To apply, simply fill out the form below. Please include your name, email address, resume, and any additional comments you wish to include before submitting your application.