Phone Receptionist
Women's Health Connecticut is seeking a Phone Receptionist to support our fast-paced OB/GYN office in Manchester!
Position: Phone Receptionist
Location: Manchester OBGYN Associates
Address: 499 Farmington Avenue, Suite 220 Farmington, CT 06032
Hours/Schedule: Monday- Friday 8:30a- 5:00p
Employment type: Full-time, 40 hrs per week
Position Summary: The Phone Receptionist provides customer service to patients via phone. The Phone Receptionist has exceptional patient focused customer service, organizational skills, and the ability to multi-task.
Responsibilities:
- Answer incoming calls and schedule appointments for patients
- Provide excellent customer service by addressing patient inquiries and concerns
- Maintain accurate and updated patient records in the appointment system
- Coordinate with medical staff to ensure smooth scheduling and efficient patient flow
- Follow established protocols for handling emergency calls and directing patients to the appropriate resources
Experience:
- Previous experience front desk/receptionist role, preferably in a healthcare settin.g
- Familiarity with phone systems and appointment scheduling software.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations, such as emergencies.
Qualified candidates are encouraged to apply to learn more about all the position has to offer!