Women’s Health Connecticut is seeking to hire a Full-time, Application Support Specialist!
Position: Application Support Specialist- Revenue Cycle
Location: Women’s Health Connecticut
Address: 175 Capital Blvd. Rocky Hill, CT 06067
Employment Type: Full-time, 40 hours per week
Working arrangement: Hybrid, 2-3 days onsite/in-office
Schedule: Monday- Friday, 8:00am- 5:00pm
Reports to: Director of Application Support Team
Position Summary: The Application Support Specialist, Revenue Cycle supports, configures, and optimizes healthcare applications supporting our revenue cycle operations, including athenaOne and Aptarro (RCxRules). This role partners with operational, clinical, technical, and vendor teams to ensure practice and central billing office workflows are accurately configured, maintained, and continuously improved.
By managing systems and workflows across the revenue cycle—from patient registration through final payment posting, the Specialist reduces errors, accelerates payment timelines, and improves overall financial performance. This position also plays a key role in end‑user training, system adoption, and ongoing application support.
Essential duties and responsibilities:
- Provide application support for athenaOne and integrated revenue cycle systems.
- Deliver on‑site and remote training for providers and staff, including new‑hire, refresher, and workflow‑specific training.
- Support end users during go‑live events and post‑implementation stabilization.
- Create and update training materials, policies, workflows, and standard work documentation.
- Troubleshoot application issues and escalate to vendors and/or internal teams as appropriate.
- Evaluate clerical and clinical workflows to ensure accurate system design.
- Review workflows, data collection, reporting logic, and system behavior.
- Complete ad‑hoc and routine scheduled updates to provider, location, fee schedules, and other system master files.
- Create and maintain documentation for training, policies, procedures, workflows, and internal communications.
- Administer application access, identity, and security, including insurance website access.
- Create, test, and maintain charge pass rules supporting automated charge capture.
- Troubleshoot rule behavior and system output to identify root causes and resolution paths.
- Collaborate with vendor resources to resolve complex configuration and performance issues.
- Anticipate issues, identify trends, and present solutions to operational leadership.
- Support application upgrades, enhancements, and optimization initiatives.
- Participate in team meetings, cross‑functional initiatives, and knowledge‑sharing efforts.
- Demonstrate initiative, adaptability, and strong customer service orientation.
- Promote a positive team environment focused on continuous improvement and service excellence.
Skills/qualifications:
- Understanding of the complete Revenue Cycle, including insurance verification, charge capture, claims processing, posting, denials, and patient billing
- Experience with athenaOne, or other EHRs and application master files
- Hands‑on experience training, support, and collaboration with end‑users to improve workflows
- Knowledge of payer portals, insurance website administration, and handling patient billing inquiries
- Exposure to Aptarro (RCxRules) or other charge passing rule engine (rule creation & troubleshooting)
- Effectively prioritizes work with exceptional attention to detail and strong organizational discipline
- Proficient in Microsoft 365, collaborative tools, and everyday workplace technology
Qualified candidates are encouraged to apply to learn more about all the position has to offer!
The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.